KEY FEATURES of NEW EDITION
- Fully up-dated and expanded
- Uses a step by step process
- Takes a co-operative problem solving approach
- Builds from basic skills and concepts to more advanced
- Practical, award winning, class-tested material
- Includes real life situation exercises throughout
- Examples and exercises from both workplace and
interpersonal settings
- Includes diagramatic models of co-operative conflict
resolution
- Fully referenced to academic literature
- Includes research supporting the effectiveness of
the approach
- Covers topis such as conflict management styles,
conflict escalation, finding win-win solutions, creatively expanding options,
handling emotions during conflict, creating workable agreements, using third
parties, multi-party and organisational conflict, and much more.
- Includes new material
on forgiveness and relationship building, research and evaluation of the
model and expanded references and lists of contacts, websites and courses.
- Additional business-related examples
throughout for students of business negotiation.
- All authors are well qualified practitioners of
counselling and conflict resolution, teaching and working variously with
families, business and the workplace, and in international relations.
- The book is currently used in negotiation skills
and conflict resolution courses across numerous disciplines.
- Easy to read with humorous and personally relevant
examples
- A valuable win-win skills book, not a superficial
cartoon hotch potch, or an out-dated fixed-pie recipe book.