DESCRIPTION

Skills for Resolving Conflict, Second Edition is a practical textbook for any tertiary course or workshop on negotiation skills, conflict management and conflict resolution. It is also ideal for individuals wishing to improve their own skills, and for businesses aiming to enhance team building or negotiation approaches. The book provides a detailed description of how to resolve conflict using a co-operative problem-solving approach in both interpersonal and workplace settings. It guides readers through a step-by-step process, starting with basic concepts and skills and moving on to more advanced ones. Exercises are included to encourage the application of concepts to real life situations.

The Second Edition has been carefully up-dated and revised, and includes valuable new material on forgiveness and reconciliation. Numerous new business and workplace applications throughout the book are designed to illustrate the value of co-operative problem solving for business negotiation students. The new edition also includes fully up-dated references, important websites, and lists of related resources and conflict resolution programs.

Skills for Resolving Conflict, Second Edition is a fully up-dated, improved edition of a unique and very successful contribution to the field of conflict resolution by four highly qualified and experienced authors.